Frequently Asked Questions
Where is SupBro located?
We are based in Shenzhen China
What size shoes fit in your sneaker crate/shoe box?
Led type:under EU size 46/under EU size 50
Positive open type:EU size Under 47.5
Side open type:under EU size 46/under EU size 52
What if my order arrives damaged?
Take a picture of the damaged package as evidence and contact us.
How can I initiate a return?
To start a return, please contact us at contact@supbrousa.com. We will provide you with the necessary instructions
Payments&Shipping
How long will I get my order?
It depends on your shipping address
Sea freight:7~30days Air freight:7~15days
Does SupBro support international shiping?
Yes,Please contact with us on Instagram or Email before you initiate shipping outside of U.S.
Can I change the shipment address of my order?
Yes,let us know a day in advance on Instagram or by email!
Returns&Exchanges
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
