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Return Eligibility:
- Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging.
- A receipt or proof of purchase is required.
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Initiate a Return:
- Contact us at contact@supbrousa.com to start the return process.
- Returns require a courier number.
- If your return is accepted, our team will provide instructions for sending the item(s) back to our headquarters.
- Please note that return shipping expenses are the responsibility of the purchaser.
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Damages and Issues:
- Inspect your order upon receipt and notify us immediately if the item is defective, damaged, or if you receive the wrong item.
- We will evaluate the issue and take appropriate actions to resolve it.
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Exceptions and Non-Returnable Items:
- Certain items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards.
- If you have any questions or concerns about a specific item, please reach out to us for clarification.
