Shipping Policies

SupBro - Shipping Policies

1. Processing Time:

   • Depends on the average daily order quantity
   • If orders are intense then Orders are typically processed within 3-7 business days (excluding weekends and holidays) upon receiving payment and verification.
   • If orders are not intense then Orders are typically processed within 2-3 business days (excluding weekends and holidays) upon receiving payment and verification.

2. Shipping Methods:

   • We offer standard shipping options, including [List shipping methods available].
   • Expedited shipping options may be available for an additional cost.

3. Shipping Destinations:

   • We currently ship to addresses within China.
   • For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.

4. Shipping Costs:

   • Shipping costs are calculated based on the destination, weight, and shipping method selected during checkout.
   • Customers can view the shipping costs before completing their purchase.

5. Order Tracking:

   • Once your order is shipped, you will receive a shipping confirmation email with tracking information.
   • You can track your package using the provided tracking number on our website or the carrier's website.

6. Delivery Time:

   • Delivery times vary based on the shipping method and destination.
   • Estimated delivery times for each shipping option will be provided during checkout.

7. Delayed or Lost Packages:

   • While we strive to deliver orders on time, delays can occasionally occur due to unforeseen circumstances.
   • If your package is significantly delayed or lost in transit, please contact our customer support team, and we will assist you in resolving the issue.

8. Address Accuracy:

   • Please ensure the shipping address provided during checkout is accurate and complete.
   • We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

9. Shipping Restrictions:

   • Some products may have shipping restrictions due to regulations or carrier policies.
   • We will notify you if there are any limitations on shipping certain items to your location.

10. Package Inspection and Acceptance:

• Upon receiving your package, please inspect the contents for any damage or discrepancies.
• If you notice any issues, notify us within 7 days of delivery, and we will address the matter promptly.

11. Contact Us:contact@supbrousa.com