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Shipping Policies

SupBro - Shipping Policies

  1. Processing Time:

    • Depends on the average daily order quantity
    • If orders are intense then Orders are typically processed within 3-7 business days (excluding weekends and holidays) upon receiving payment and verification.
    • If orders are not intense then Orders are typically processed within 2-3 business days (excluding weekends and holidays) upon receiving payment and verification.
  2. Shipping Methods:

    • We offer standard shipping options, including [List shipping methods available].
    • Expedited shipping options may be available for an additional cost.
  3. Shipping Destinations:

    • We currently ship to addresses within China.
    • For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  4. Shipping Costs:

    • Shipping costs are calculated based on the destination, weight, and shipping method selected during checkout.
    • Customers can view the shipping costs before completing their purchase.
  5. Order Tracking:

    • Once your order is shipped, you will receive a shipping confirmation email with tracking information.
    • You can track your package using the provided tracking number on our website or the carrier's website.
  6. Delivery Time:

    • Delivery times vary based on the shipping method and destination.
    • Estimated delivery times for each shipping option will be provided during checkout.
  7. Delayed or Lost Packages:

    • While we strive to deliver orders on time, delays can occasionally occur due to unforeseen circumstances.
    • If your package is significantly delayed or lost in transit, please contact our customer support team, and we will assist you in resolving the issue.
  8. Address Accuracy:

    • Please ensure the shipping address provided during checkout is accurate and complete.
    • We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
  9. Shipping Restrictions:

    • Some products may have shipping restrictions due to regulations or carrier policies.
    • We will notify you if there are any limitations on shipping certain items to your location.
  10. Package Inspection and Acceptance:

  • Upon receiving your package, please inspect the contents for any damage or discrepancies.
  • If you notice any issues, notify us within 7 days of delivery, and we will address the matter promptly.
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